Production leadtimes can span to several weeks, even months.
Add that the ever-increasing cost of transit and on-site remedial service provides a convenient, cost effective solution to customer service to both retailers and manufacturers. Having fulfilled your customers order the last thing that either yourself or your customer want or need is for uplift and a lengthy wait for replacement.

The Furniture Medic National Accounts Programme benefits furniture retailers and manufacturers, removal companies, mail order companies, hotel and restaurant chains, leisure outlets and others by providing these services:

The Furniture Medic National Account programme ensures you and your customers are cared for.

• Instructions issued to a central contacts centre
• Standardised pricing
• Guaranteed service
• Customised repair services based on individual requirements

The cost effective alternative to uplift and exchange

A network of specialist craftsmen.

The Furniture Medic networks are fully trained craftsmen who meet the exciting challenges of running their own business. This ensures total commitment to customer satisfaction.

Systems include a special furniture colourising process, which involves changing the colour level of furniture while allowing the grain to still project through the finish. Damage such as scratches, gouges and abrasions can be virtually eliminated. Furniture Medic also carry out what is termed as a deluding service to lower grade finishes using professional polishing and rubbing out techniques.

In addition damaged chain mechanisms such as recliner parts can be replaced, loose joints re-glued and doors and drawers repaired. General upholstery repairs, including leather furniture, are also undertaken although much of the work is carried out on-site there are no troublesome odour problems as water-based technology is employed.